TERMS OF USE
Thank you for your interest in our services! To ensure transparency and provide you with a clear understanding of our terms and conditions, please find the comprehensive terms document linked below. We highly recommend that you review this document carefully before proceeding.
[TERMS]
If you have any questions or need further clarification on any aspect of our terms, please don't hesitate to reach out to our customer support team. We value your business and want to ensure that your experience with us is both enjoyable and informed.
At Exnuel LLC, we are committed to providing our customers with a seamless and enjoyable car rental experience. In the unfortunate event of a car breakdown during your rental period, we understand the inconvenience this may cause. To address such situations, we have formulated a comprehensive rental refund policy to ensure our customers' satisfaction.
1. Car Breakdown Refund:
If the vehicle you have rented experiences a breakdown during your rental period, Exnuel LLC will refund you for the remaining days of your rental or provide an exchange for another vehicle, subject to availability.
2. Refund Process:
a. Remaining Days Balance:
If you choose a refund for the remaining days of your rental, the corresponding amount will be calculated based on the daily rental rate.
The refunded amount will be credited back to the original payment method used for the reservation.
b. Vehicle Exchange:
If you opt for a vehicle exchange, we will provide you with a replacement vehicle of similar or upgraded class, subject to availability.
No additional charges will be incurred for the replacement vehicle.
3. Refund Timeline:
Refunds for the remaining days will be processed within 7-14 business days from the date of the breakdown incident. Please note that the exact duration may vary based on your financial institution's policies.
4. Reporting a Breakdown:
In the event of a breakdown, promptly contact our 24/7 customer support hotline. Our dedicated team will guide you through the necessary steps for assistance and initiate the refund or vehicle exchange process.
5. Terms and Conditions:
a. The breakdown refund or vehicle exchange is applicable only if the breakdown is due to mechanical failure and not caused by misuse or negligence.
b. Exnuel LLC reserves the right to determine the eligibility of a breakdown refund or vehicle exchange based on the circumstances surrounding the incident.
c. Any additional costs incurred, such as towing or repairs resulting from customer actions, will not be covered under this policy.
By choosing Exnuel LLC for your car rental needs, you acknowledge and agree to adhere to the terms outlined in this Rental Refund Policy. We strive to provide exceptional service and appreciate your understanding in unforeseen situations.
Thank you for choosing Exnuel LLC Car Rental.
Cross-Border Fee Applies if you drive the vehicle outside the country of rental. Grants you full roadside assistance and unlimited vehicle exchange if needed while you are abroad. Please note that you must seek our prior permission to drive the vehicle across country borders and failure to obtain our permission may result in additional charges being applied and/or insurance and/or waiver products being invalidated.
OPTIONAL PRODUCTS AND SERVICES
Additional Driver
Delivery & Collection Charges
We apply a standard fee for each additional driver added to your rental to cover our additional insurance costs.
Apply if you request that your rental vehicle be delivered to or collected from a location other than our rental location.
Insurance & Waiver Options The Rental Agreement will show if our insurance and waiver options have been accepted or declined by you or are otherwise included in your rate. We also show the per incident excess applicable to Collision Damage Waiver (CDW) and Theft Protection (TP) and the full charge for the agreed rental period, inclusive of tax.
Optional equipment The Rental Agreement lists any optional equipment you have selected, such as baby/ child seats, winter tyres, Neverlost or other GPS units, showing the full charge for the agreed rental period.
TOTAL
Estimated Rental Charges Your total estimated charges at the start of the rental including tax. Charges are ‘estimated’ because they exclude any potential fuel or other charges you may incur while using the vehicle during your rental.
Total Estimated Rental Charges The Estimated Rental Charges plus the maximum fuel charge you could incur if you return the vehicle empty (i.e. a full tank of fuel with a refuelling service charge at current rates).
(B) POTENTIAL ADDITIONAL CHARGES
You may incur additional charges as a result of your use of the vehicle or other incidents that occur during the rental. These include the following:
FUEL
Fuel Purchase Option (FPO)
Refuelling Price
Refuelling Service Charge
You pay for a full tank upfront (although no refunds are given for any unused fuel).
If you don’t fill up the vehicle on return and haven’t opted for FPO, we will charge you a price per litre to fill the tank.
This applies on top of the amount charged for refuelling if we fill the tank for you on return and you have not taken FPO.
If you have rented an Electric Vehicle, please see the Electric Vehicle Terms for additional/alternative specific charges.
VEHICLE CONDITION
Damage/Loss Charges
(i) If you have not purchased our waiver products (e.g. CDW & TP) and the vehicle is stolen, lost or damaged you are liable up to the full value of the vehicle
(ii) If you have taken our waiver products and the vehicle is stolen, lost or damaged, you are liable for each incident up to the excess amount (unless the waiver products have been invalidated). SuperCover waives the excess.Missing Accessories/parts Charges Apply if any parts or accessories (including any optional extras you have rented, such as car seats or GPS units etc) are not returned with the vehicle or are damaged and need to be replaced.
Hybrid Vehicle cable replacement charge If you have rented a hybrid vehicle which is a plug-in vehicle then it should be supplied with one or more charging cables. If you do not return these with the vehicle or they are damaged (other than fair wear and tear) then we will charge you the replacement cost of the affected cable.
Damage Administration Charge Fixed charge to recover our costs for dealing with damage caused to the vehicle. Not applicable in most countries if you take SuperCover, check the Country Specific Terms for details.
Extra Cleaning Charge
Smoking Charges
This applies if you return the vehicle needing more than our standard cleaning to prepare it for its next rental.
Smoking is prohibited in all vehicles. This covers our costs of preparing the vehicle for the next rental.
If you have rented an Electric Vehicle, please see the Electric Vehicle Terms for additional/alternative charges.
VEHICLE USE
Local Road and Toll Charges
Traffic Fines and Penalties
EARLY/LATE RETURN
You are responsible for paying all local road and toll charges applicable to your rental.
You are responsible for paying the full penalty for any parking fine or charge, traffic fine or other penalty you incur during your rental.
Fines Administration Charge Standard charge to recover our costs of dealing with any road charge, parking fine or charge, traffic fine or other penalty you incur during your rental.
Early Return Charge Where you have selected a pay later rate, committed to a rental term and then brought the vehicle back early we will recalculate the cost of the rental at the rates current at the time of return. You will only pay for the days used but the recalculation may result in an increased or decreased overall price.
In addition reserve the right to make an Early Return Charge to compensate us in part for our inability to rent your vehicle during the remaining time reserved for your use.
Additional Rental Days You may be charged an extra day’s rental for the vehicle and any optional equipment for every 24 hours entered into following the return time at the current rental rates, although you are allowed a ‘grace period’ of 29 minutes to return the vehicle after the agreed return time.
Late Return Charge -In addition to charging Additional Rental Days for late returns, we reserve the right to make a Late Return Charge to compensate us in part for the costs we incur in finding an alternative vehicle to satisfy our next booking for your vehicle plus our administration costs in contacting you to return the vehicle.
All charges are calculated under our current rates and are subject to final calculation at the end of the rental.
Fuel is not included in your rental rate. Your vehicle will be provided with a full tank of fuel and you can decide how you wish to pay for the fuel you use during your rental. You have the following options:
BUY A FULL TANK AT THE START...
Fuel Purchase Option (FPO), often referred to as “full to empty”.
We charge you at the start of your rental for a full tank of fuel at a price competitive with local fuel stations. You will then not need to refill the tank before returning and will have nothing more to pay us for fuel.
This is a good option for high-mileage journeys where you are likely to use a full tank. Please note that we do not provide a refund for unused fuel.
RETURN WITH A FULL TANK...
Often referred to as a “full to full” policy. Return the vehicle with a full tank of fuel purchased from a local petrol station. This is a good option for low-mileage journeys.
...OR WITHOUT REFUELLING
A good option if you are in a hurry did not take FPO and did not have time to refill the tank on return.
Fuel charges
We will charge you a price per litre to refill the tank, including or in addition to a Refuelling Service Charge for our service of refuelling for you. These prices are indicated on your Rental Agreement.
For your convenience, we generally provide two estimates of charges on your Rental Agreement to illustrate the potential cost of returning the vehicle without refuelling:
* without fuel (i.e. the assumption that the vehicle is returned full); and
* with a full tank of fuel included (i.e. assumption that the vehicle is returned empty to show the maximum charge); If you have any further questions, please ask at the counter when you pick up your vehicle.
IMPORTANT: Fuel gauges may still indicate that the tank is “full” many miles after it was last re-filled. To deal with this practically, we ask you to refill the tank within 10 miles/15 km of the return location and bring your fuel receipt with you when returning the vehicle. If you do not do so, we reserve the right to apply a charge – please ask at the counter for details.
If you have rented a hybrid vehicle this section applies. You are not required to ensure that it is returned with any particular level of battery charge.
If you have rented an Electric Vehicle this fuel section does not apply. Please refer to the Electric Vehicle Terms.
More information... DAMAGE
Your responsibility for damage to the vehicle is set out in the Damage and Theft section of these Rental Terms. This policy covers how we assess and charge for damage and how we deal with any disputes relating to damage assessed.
CHECKING THE VEHICLE
We will provide a summary of any pre-existing damage on the Vehicle Condition Report (VCR) at the start of the rental. Please check to make sure it is correct before you leave the rental location. We will also inspect the vehicle on your return and record any new damage (excluding fair wear and tear) on a Damage Appraisal Report (DAR) and will provide a copy to you.
Fair wear and tear
This means “ordinary wear due to reasonable use” and includes minor scratches and chips, small dents and normal wear on tyre treads and wiper blades. Please check the section “What we mean by chargeable damage” at the bottom of your Vehicle Condition Report which you will be sent by email.
At peak times you should allow 20 to 30 minutes to complete the inspection with our staff and agree on any damage. If you don’t have time to do this any new damage will be assessed and charged in your absence.
Hidden damage
Some damage will not be apparent on post-rental inspection, such as damage caused to inaccessible parts of the vehicle (e.g. the engine, fuel tank or clutch) or hidden by adverse light or weather conditions. If we find any such damage we will notify you using the email address we hold on record for you, with evidence, before we charge you.
DESCRIPTION AND BENEFITS KEY LIMITATIONS AND EXCLUSIONS
THIRD-PARTY LIABILITY INSURANCE (TPLI) IS YOUR LIABILITY TO THIRD PARTIES (I.E. OTHER THAN TO EXNUEL LLC)
TPLI is automatically included in your rental rate. It:
• meets all legal requirements for third-party liability.
• protects you and any authorised driver against claims from any other person (including your passengers) for death, personal injury or damage to property caused by your use of the vehicle during your rental. To the extent allowed under applicable law, your insurance and waiver products will be void and no longer protect you if:
• you are in breach of your obligations under the Rental Agreement – see in particular the Rental Restrictions section of these Rental Terms.
• the loss or damage is caused intentionally.
• the driver was not authorised by Hertz as the main or additional driver
WAIVER PRODUCTS (CDW, TP, SUPERCOVER, GLASS & TYRES) YOUR LIABILITY TO EXNUEL (FOR LOSS OF OR DAMAGE TO THE VEHICLE)
Your liability to us for loss of or damage to the vehicle may extend to the full value of the vehicle. You can reduce or eliminate this liability by taking the waiver products set out below.
NB: some of our waivers (e.g. CDW and TP) might be included in your rate (check your Rental Agreement) and are subject to an excess. The others (e.g. SuperCover and Glass & Tyres) are optional and supplement CDW and TP by further reducing or eliminating the excess in certain circumstances. In addition to the limitations listed in the TPLI section above, your waiver products will be void – meaning that your liability to us for damage or loss will not be reduced or eliminated - where you or an authorised driver are grossly negligent (e.g. act in a way they know or should know is likely to cause harm or damage) including in particular in the following circumstances:
Failure to assess the vehicle’s height: examples:
• Striking overhead or overhanging objects.
• Driving into a barrier that is too low for the vehicle to pass beneath.
• Driving into a barrier in a car park before it fully opens. Driving on unsuitable road conditions: examples:
• Driving on a road in bad condition without due care resulting in damage to the undercarriage.
COLLISION DAMAGE WAIVER (CDW)
CDW is often included in your rate and reduces your liability to us to the amount of the applicable excess (stated on your Rental Agreement) which applies to each incident of damage caused other than by theft, attempted theft or vandalism.
Examples of damage covered by CDW include:
• Impact with a fixed or moving object (e.g. damage caused if you have an accident).
• Loss of control of the vehicle provided that this is not caused by the gross negligence of your or any authorised driver.
• Natural events, such as snow, hail, flood or rock fall.
• A fire caused by a vehicle defect, including electrical fault, or from adjacent fire or explosion, criminal or terrorism acts.
• Tyres and window damage caused by objects on or thrown up from the road. • Driving on a beach causes damage by salt water and/or sand.
• Driving through flooded roads causing damage to the engine. Improper use of the vehicle examples:
• Putting the wrong fuel in the vehicle or otherwise contaminating the fuel tank or contaminating the AdBlue tank.
• Damage occurs as a result of ignoring a warning light.
• Burning a clutch (which requires persistent ill use) or using the hand brake incorrectly.
• Damage to the wheel rim caused by driving with a flat tyre.
• Fitting unauthorised objects to the interior or exterior of the vehicle.
• Carrying especially dirty or smelly materials that require extra cleaning costs or that damage or burn the interior. Contribution to damage to/theft of the vehicle: examples:
• Damage resulting from locking the keys in the vehicle or losing the keys.
• Damage resulting from leaving the windows open.
• Loss of the vehicle caused by failure to use the anti-theft system (if provided).
• Loss of the vehicle when you are unable to return the keys. Additional limitations:
• Accessories. Our waivers do not extend to any accessories (e.g. NeverLost® or other GPS units, portable Wi-Fi units, ski racks, snow chairs, child seats etc) you rent. You will be charged for replacement of these items if they are lost or damaged for any reason.
THEFT PROTECTION (TP)
TP is often included in your rate and reduces your liability to us to the amount of the applicable excess (stated on your Rental Agreement) which applies to each incident related to loss of or damage to the vehicle caused by theft, attempted theft or vandalism.
Examples of incidents covered by TP include:
• Damage caused by breaking and entering the vehicle.
• Attempted theft of the vehicle or its accessories (e.g. radio).
• Vandalism (e.g. bent aerial, broken mirror).
• Theft of the vehicle.
SUPERCOVER (SC)
SC is an optional product and gives you peace of mind for your rental by:
• Eliminating your potential liability to us for the CDW or TP excess for loss of or damage to the vehicle during your rental.
• Waiving your responsibility to us for any damage administration charges that would otherwise be payable. Some terms and conditions and exclusions apply. Please see here and refer to the Country Specific Terms.
• Parts. Unless the vehicle was stolen or involved in an accident, our waivers do not extend to any removable parts of the vehicle if they are missing at the time of return (e.g. keys, key fobs, charging cables, parcel shelves, warning vests or triangles, SD GPS cards, 1st aid boxes, fire extinguishers etc)
• Damage Administration Charges. CDW, TP and Glass & Tyres do not reduce or eliminate the damage administration fee that may be applied in case of each event of damage during the rental.
• Theft of your possessions. Damage to or theft of personal and work-related effects and goods transported in the vehicle are not covered by our waivers. You can buy cover for personal effects that you own by taking Personal Insurance (PI).
GLASS & TYRES (G&T)
G&T is an optional product and a cheaper alternative to SC. Where available, it eliminates your potential liability to us for the CDW or TP excess for damage to the vehicle’s glass(including sunroof) and tyres only.
PERSONAL INSURANCE (PI) PROTECTION FOR PERSONAL INJURY AND LOSS OF/DAMAGE TO YOUR POSSESSIONS
PI is an optional insurance designed to meet the demands and needs of those seeking cover for risks not met by the above insurance and waiver products. Cover is provided for all occupants of the vehicle for:
• Death, injury and medical expenses arising from an accident.
• Damage to or loss of personal possessions in the vehicle.
For full details about PI, ask for a leaflet at the counter or visit our website. The cover is provided as fixed lump sum payments subject to small applicable excesses and may be void if you are in breach of your obligations under the Rental Agreement unless you can show the incident was totally unconnected with the breach.
Exclusions include:
• Loss of or damage to certain items, including jewellery, cash, animals, work related items and cargo.
• Stolen items where the vehicle was not locked or they were left in plain sight or overnight in the vehicle.
• Pre-existing illnesses or medical conditions.LC
PREMIUM EMERGENCY ROADSIDE ASSISTANCE (PERS) YOUR LIABILITY TO EXNUEL FOR BREAKDOWN COSTS (WHICH ARE YOUR FAULT)
PERS is an optional product which supplements You will remain responsible for: the Emergency Roadside Assistance included in
your rate. It provides cover for the vehicle recovery and call-out costs you would otherwise be responsible for if the reason for the breakdown or call-out was your fault.
Examples of call out costs covered include:
• Lost keys or keys locked inside the vehicle.
• Running out of fuel or using the wrong fuel.
• Flat battery. • Cost of any replacement battery or keys.
• Damage incurred to the vehicle as a result of the call-out, including replacement glass.
• Replacement fuel where wrong fuel was used.
• Travel costs for any replacement vehicle.
In each case arising from call-out incidents that were your fault.
More information... PRIVACY SUMMARY
We need to collect and store personal information about you to provide the services you request. When you rent with us, you consent to us processing your personal information under our Privacy Policy.
The key points about our use of personal information are set out below. For full details see our Privacy Policy.
OPERATIONAL USES
We use your personal information for our legitimate interests, including statistical analysis, credit control and protection of our assets. This may include disclosing your personal information to insurers and other organisations to assist in recovery procedures and counter fraudulent claims.
If you use a CDP number (price discount or other benefits) linked to a company we may share your personal information with that company concerning your rental to process the discount and credit any membership points.
We track the location of certain vehicles via GPS technology for security reasons and may retain such information as necessary for those purposes.
MARKETING USES
We will only use your personal information for marketing purposes with your consent and where you have been allowed to decline.
ACCESS TO YOUR DATA
You have the right to access, correct and/or request deletion of the personal information we hold about you – see our Privacy Policy for details.
More information... CONTACTS
If you need to discuss any aspect of your rental or, ultimately, are not happy with your rental experience, you have the following options:
ASK US... INDEPENDENT ADVICE

DURING YOUR RENTAL
If you have any questions or problems during your rental (e.g. to change the return time or place)
You can raise any other issues arising from the rental with our location staff on return. If you have an accident or breakdown you should contact the Emergency Roadside Assistance.
AFTER YOUR RENTAL
If you disagree with any charges on your return or have a complaint relating to your rental experience, you should contact Customer Services who will help to resolve any issues within 14 days.
Electric Vehicle Terms (“EV Terms”) When do these EV Terms apply?
If your rental vehicle is an Electric Vehicle (EV) then these EV Terms will apply. They form part of the Rental Agreement and apply in addition to the terms contained in the Rental Terms.
In these EV Terms, an EV means a battery-operated vehicle which uses battery power rather than diesel or petrol fuel.
These EV Terms do not apply to Hybrid Vehicles (i.e. vehicles which use battery power and other fuel) if you are renting a Hybrid Vehicle please refer to the Rental Terms.
PICK UP
Privacy
We take the privacy of our customers very seriously and handle personal data under our Privacy Policy.
We are not responsible for and have no control over how vehicle manufacturers process your data during your operation of the vehicle. To know how vehicle manufacturers collect and use your data including telematic data, please see the privacy policy maintained by each vehicle manufacturer on its official websites. (Tesla, Polestar, Lynk&Co, Stellantis, Renault, Kia, Maxus, Hyundai, BMW, Mercedes, VW, etc. For reference only, we do not guarantee the accuracy of its content and URLs utilised.)
Choice of vehicle
DURING YOUR RENTAL
Caring for your EV
We recommend that you charge the battery as often as possible to keep it in the 20-80% range of charge. Charging the EV when the battery status is below 20% will mean that the charge time is increased.
Range
The vehicle information on our website will describe a range which is theoretically achievable on a full charge based on available market data. Please be aware that this is a theoretical range only and is not guaranteed - battery life is affected by many factors including model, driving style, terrain/road conditions, weather conditions, battery composition and age.
Charging
CHARGE STATUS: When you collect the EV we will try to ensure that the EV has a charge status of at least 75%. The battery status will be recorded on your Vehicle Condition Report and/or Rental Agreement.
IMPORTANT: You must ensure that you are comfortable with the capabilities and any limitations associated with your rental vehicle. It is your sole responsibility to ensure that it is appropriate for your needs. On occasion, we may substitute your selected vehicle with another and in that situation, you must check that it is suitable for you.
IMPORTANT: You must not allow the battery charge to fall below 10% as this significantly impairs the battery life and may damage the battery. Breakdown caused by low battery will be your sole responsibility. Please see the breakdown section of the Rental Terms for guidance on what to do in such an event.
During your rental, you should plan to charge stops in advance of low battery status. Recharging EVs is fundamentally different to refuelling a petrol/diesel counterpart. The best practice is to charge wherever you park, including overnight stays and supplementing with rapid charging as required.
CHARGING STATIONS: We have partnered with Shell Recharge to create an approved network of charging stations (each a Network Charging Station). We recommend that you use Network Charging Stations to charge the EV during your rental to remove the need for you to register with a charging provider and to streamline your charging experience. If the EV you have rented is a Tesla then Tesla Superchargers are also part of the approved network.
When using a Network Charging Station with the Charging Fob or Charge Card provided with the EV or a Tesla Supercharger, you will not have to pay at that time, instead, for your convenience, we will pass on the total cost of your use of Network Charging Stations at the end of your rental – this includes the electricity consumed and, where charged by the supplier, a per transaction fee. We may invoice you separately for the cost of your use of Network Charging Stations and charge the cost against your credit card without further authorisation from you. This charge may be applied several days after the rental has ended. If your rental rate includes the use of Network Charging Stations then a fair use policy applies.
You can find more information about our Network Charging Stations here. However, you can charge the EV at any public or private charging station at your sole discretion.
Charging stations must be used under the instructions provided at that location. You are solely responsible and liable for your use of any charging station.
If you misuse or damage a charging station (whether a Network Charging Station or other charging station) we may receive a fine or a claim for damages. If this happens we will pass that fine or damages on to you together with an administration fee (see Charges below).
You must ensure that you use the charging station and cable (either the cable provided with the EV or a tethered cable attached to the public charger) in a responsible and considerate manner to ensure that you do not cause a trip hazard or other danger to members of the public.
We reserve the right to support investigations and provide any relevant information to third parties in connection with misuse of and/or damage to charging stations.
IMPORTANT: It is your responsibility to ensure that the EV has sufficient remaining battery to complete your journey or get you to a charging station.
IMPORTANT: If you choose to use a charging station which is not a Network Charging Station you may be required to register with the alternative provider and may also incur a fee for charging the vehicle. You are responsible for any registration (including accepting terms and conditions and privacy policy) and fees.
IMPORTANT: Parking fees are separate from charging fees – always check the parking rules on entry to a car park.
IMPORTANT: When using a public charging station (including a Network Charging Station), at the end of your charging session you must move the vehicle. If you do not then you may be subject to Idle Fees or a parking fine which we will pass on to you together with the Fines Administration Fee where applicable (see the Charges section below).
Equipment
CHARGING FOB/CHARGE CARD: We may provide you with a Charging Fob on the EV key ring or a Charge Card when you collect the EV to enable you to use Network Charging Stations. The Charging Fob must remain on the key ring at all times.
You will be responsible for returning the Charging Fob/Charge Card in the same condition at the end of your rental period. This will be part of the checking process at the end of the rental. If you do not return the Charging Fob/Charge Card then charges will apply.
The Charging Fob/Charge Card must only be used to charge the EV that you have rented. monitors use across the Network Charging Points. Any misuse of the Charging Fob/Charge Card is a breach of these EV Rental Terms and will result in you being liable for any costs incurred with the Charging Fob/Charge Card together with applicable Additional Usage Charges set out below.
CABLE: One or more charging cable(s) will be provided with the EV. This could include:
1. EV to Charging Station (Mode 3) connector cable which will enable charging up to 11kW when connected to an appropriate Type 2 socket Charging Station. The speed is limited by the EV's onboard charger and the specification of the cable; and/or
2. EV to Domestic - (Mode 2) connector cable which will enable charging up to 3kW via an appropriate domestic socket.
Please notify Ex staff if no cables are present when you collect the EV. If this is not noted at the time of collection exnuel will be liable for the replacement cost of the cable(s) logged in our systems as included with that EV.
Charging cables are to be used with care and attention and under user manuals. If you use a cable other than in an EV charging socket then you are responsible for any loss or damage caused.
IMPORTANT: You must notify us immediately if you lose or damage the Charging Fob/Charge Card during your rental.
IMPORTANT: Rapid/Supercharging on the Network Charging Points is always via a cable and connector tethered to the Charging Station (due to power and safety requirements). You will not need to use the Cables provided by Exnuel when using rapid/superchargers.
IMPORTANT: Only the cables provided with the vehicle should be used when charging it (apart from when the use of a rapid Network Charging Point dictates that a cable tethered to the unit is used). You are responsible for any loss or damage to the cable(s), other than fair wear and tear.
RETURN
Battery Status
We will record the EV’s battery status before you collect the EV and measure it again on your return.
We ask you to return the EV with at least the same level of charge or 75% (whichever is lower). If you return the EV with a level of charge lower than this then we will recharge the EV for you. Recharging fees will apply and may be added to your invoice or billed separately.
If the EV is returned with a critically low battery and cannot therefore be unlocked we will charge you for the costs involved in gaining access to the EV and any damage caused to the EV as a result of this. This is excluded from SuperCover (if available).
CREDIT CARD AUTHORIZATION AGREEMENT
I hereby authorize Exnuel LLC Car Rental to charge my credit card for rental services as specified in the agreement between us. This authorization is valid for the duration of the rental period and any additional charges or fees that may apply.
1. Exnuel LLC Car Rental is authorized to charge my credit card for the rental fees, any additional charges, and applicable taxes as specified in the rental agreement.
2. Any damages or fines incurred during the rental period, as outlined in the rental agreement, may also be charged to my credit card.
3. I am responsible for ensuring that my credit card has sufficient funds to cover all charges associated with the rental.
4. Exnuel LLC Car Rental will retain my credit card information securely and confidentially.
5. I have the right to dispute any unauthorized charges with my credit card issuer, following their policies and procedures. This authorization is effective as of the date of this Agreement and will remain in effect until the completion of my rental period. I agree to promptly update Exnuel LLC Car Rental with any changes to my credit card information.
6. All payments are non-refundable, and neither can they be disputed after payment (Exnuel LLC) you give Exnuel LLC the full permission to decide if you will receive any return after expenses.
By signing this authorization, I acknowledge that I have read and understood its terms and agree to be bound by them.
Understand your Terms and Conditions – DO NOT VIOLATE
Rental Agreement Terms and Conditions
1. Definitions. “Agreement” means all terms and conditions found in the Rental Agreement, vehicle inspection form, this terms and conditions, any addenda and any additional documents you sign or we provide at the time of rental. “You” or “your” means the person identified as the renter in this Agreement, each person signing this Agreement, each Authorized Driver, and every person or organization to whom charges are billed by us at its or the renter’s direction. All persons referred to as “you” or “your” are jointly and severally bound by this Agreement. “We,” “our,” or “us” means the independent rental company named elsewhere in this Agreement. “Authorized Driver” means the renter and each additional driver listed by us in this Agreement, as long as each such person has a valid driver’s license and is at least age 21. Only Authorized Drivers are permitted to use the Vehicle. “Vehicle” means the automobile or truck identified in this Agreement and any vehicle we substitute for it, and all its tires, tools, accessories, equipment, keys and Vehicle documents. “CDW” means Collision Damage Waiver. “Collision Damage” means damage to, or loss of, the Vehicle caused by collision or upset. Collision Damage does not include damage to tyres, wheels or windshields; comprehensive damage such as damage to or loss of the Vehicle due to theft, vandalism, act of nature, riot or civil disturbance, hail, flood or fire; or other comprehensive loss not caused by collision or upset. “TWWD” means Tire, Wheel, and Windshield Damage Waiver. “Loss of Use” means the loss of our ability to use the Vehicle for our purposes due to Vehicle damage or loss during the Rental Period, including use for rent, display for rent and sale, opportunity to upgrade or sell, or transportation of employees. “Diminished Value” means the difference between the fair market value of the Vehicle before damage and its value after repairs as calculated by a third-party estimate obtained by us or on our behalf. “Charges” means the fees incurred under this Agreement. All amounts expressed under this Agreement shall be payable in U.S. dollars. “Rental Period” means the period between the time that you take possession of the Vehicle and the time that the Vehicle is either returned to or recovered by us and checked in by us. “Vehicle License Fee,” “Vehicle Licensing,” “Vehicle License Prop Tax,” “Vehicle License Cost Recovery Fee,” or “Motor Vehicle Tax” means a vehicle license cost recovery fee based on our estimated average per day per vehicle portion of our total annual vehicle licensing, titling, and registration costs.
2. Nature of Rental; Condition and Return of Vehicle. This is a contract for the rental of the Vehicle only. You do not have the right to sublease the Vehicle. You must return the Vehicle to our rental office or other location we specify, on the date and time noted in this Agreement and in the same condition that you received it except for ordinary wear. To extend the Rental Period, you must first obtain our approval by contacting our rental office before the due-in date. If the vehicle is returned after closing hours, you remain responsible for all loss of or damage to the Vehicle until we inspect it upon our next opening for business (regardless of when such loss or damage occurred), and Charges may continue to accrue until that time. Service to the Vehicle or replacement of parts or accessories during the Rental Period must have our prior written approval. You must check and maintain all fluid levels, and return the Vehicle with at least the same amount of fuel as when rented unless you purchase a prepaid fuel option. To the extent permitted by law, we may repossess the Vehicle at your expense without notice to you, if the Vehicle is abandoned or used in violation of law or this Agreement.
3. Indemnity; No Warranties. To the fullest extent permitted by law, you agree to indemnify us, defend us and hold us harmless from all judgments, claims, liability, costs and attorney fees we incur resulting from, or arising out of, this rental, your use of the Vehicle or our repossession of it, and/or your use of optional equipment (“Optional Equipment”). We make no warranties, express, implied or apparent, regarding the Vehicle or Optional Equipment that we rent to you for use in the vehicle, no warranty of merchantability and no warranty that the Vehicle or Optional Equipment is fit for a particular purpose.
4. Responsibility for Damage or Loss. You are responsible for all damage to, loss of, or theft of the Vehicle during the Rental Period, including damage caused by collision, weather, terrain conditions, and acts of God. Your responsibility will include:
(a) all damage to the Vehicle was measured as follows:
(i) If we determine that the Vehicle is a total loss, the fair market value of the Vehicle, less salvage;
(ii)if we determine that the Vehicle is repairable:
(A) the difference between the value of the Vehicle immediately before the damage and the value immediately after the damage; or
(B) the reasonable estimated retail value or actual cost of repair plus Diminished Value;
(b) Loss of Use, which is measured by multiplying your daily rental rate by either the actual or estimated number of days from the date the Vehicle is damaged until it is replaced or repaired, which you agree represents a reasonable estimate of Loss of Use damages and not a penalty. Loss of Use is payable regardless of fleet utilization; (c) an administrative fee, calculated based on the damage repair estimate as follows, which you agree is reasonable: $0-$350 damage=$50 fee; $251-$500 damage=$75 fee; $501-$750 damage=$100 fee; $751-$1500 damage=$150 fee; $1501-$2500 damage=$200 fee; over $2500 damage=$250 fee;
(d) towing, storage, and impound charges and other reasonable incidental and consequential damages; and
(e) all costs associated with our enforcement of this Agreement or collection of Charges, including attorneys’ fees, collection fees, and costs whether or not litigation is commenced. You must report all accidents or incidents of theft and vandalism to us and the police as soon as you discover them. Where permitted by law, you authorize us to charge you for the actual cost of repair or replacement of lost or damaged items such as glass, mirrors and antenna, as part of the rental charges at the time of return.
5. Prohibited Use of the Vehicle. Certain uses of the Vehicle and other actions by you or another driver or a passenger are prohibited uses (“Prohibited Uses”). The following are Prohibited Uses of the Vehicle:
(a) by anyone who
(i) is not an Authorized Driver, or whose driving license is suspended in any jurisdiction;
(ii) is under the influence of a prescription or nonprescription drug, controlled substance, or alcohol; or
(iii) lacks experience operating a manual transmission if applicable; (b) in furtherance of any illegal purpose or under any circumstance that would constitute a felony or other violation of law (other than a minor traffic violation); (c) to carry persons or property for hire;
(d) to push or tow anything, to teach anyone to drive, or to carry objects on the roof of the Vehicle;
(e) in any race, speed test or contest;
(f) to carry dangerous items or illegal material;
(g) outside the United States, Canada, or the geographic area described elsewhere in this Agreement;
(h) when loaded beyond its capacity as determined by the manufacturer of the Vehicle;
(i) on unpaved surfaces;
(j) to transport more persons than the Vehicle has seat belts, or to carry persons outside the passenger compartment;
(k) to transport children without approved child safety seats as required by law;
(l) when the odometer has been tampered with or disconnected;
(m) when the Vehicle’s fluid levels are low, or it is otherwise reasonable to expect you to know that further operation would damage the Vehicle;
(n) with inadequately secured cargo;
(o) after an accident with the Vehicle
unless and until you summon the police to the accident scene;
(p) to transport an animal (other than a service animal);
(q) in or through any structure or underpass where there is insufficient clearance (width or height);
(r) by anyone who is driving or operating the Vehicle while using a hand-held wireless communication device or other device that is capable of receiving or transmitting telephonic communications, electronic data, mail or text messages while not in a hands-free mode.; or
(s) in a reckless manner or with willful or intentional disregard for the Vehicle or third parties and their property. The following are also Prohibited Uses: failure to notify us and the police of an accident, theft, or vandalism involving the Vehicle; providing false, misleading or fraudulent information to us or withholding information that would have caused us not to rent the Vehicle; and smoking or vaping any substance in the Vehicle.
PROHIBITED USE OF THE VEHICLE VIOLATES THIS AGREEMENT, AUTOMATICALLY TERMINATES YOUR RENTAL, AND VOIDS ALL LIABILITY AND OTHER INSURANCE COVERAGE (TO THE EXTENT PERMITTED BY LAW).
6. Collision Damage Waiver; Tire, Wheel and Windshield Damage Waiver. If we offer, and you purchase, CDW, we agree to waive our right to collect from you for all or a portion of Collision Damage as noted on the Rental Agreement. If we offer, and your purchase, TWWD, we agree to waive our right to collect from you for tyre, wheel and windshield damage to the Vehicle. CDW and TWWD are not insurance, are optional, and may duplicate coverage under your own insurance policy or credit card. CDW and TWWD do not apply to Optional Equipment. If you use the Vehicle for the Prohibited Use described above, any CDW or TWWD purchased by you will be invalidated, and we will not waive our right to hold you financially responsible for loss of or damage to the Vehicle. In addition, CDW or TWWD may be invalidated if the vehicle is stolen and you fail to return the Vehicle keys or ignition devices that we gave you at the start of the rental. Notwithstanding the purchase or other availability of CDW, TWWD, or any other coverage that you may have, you agree to cooperate with us or our assignees in the investigation of any damage incident or claim of any size. Failure to do so may invalidate optional protection that you purchase, including CDW and TWWD.
7. Optional Equipment. We offer certain Optional Equipment, including navigational systems and child safety seats, upon request and subject to availability for your use during the Rental Period at an additional charge. All Optional Equipment is rented AS IS and must be returned to us at the end of the Rental Period in the same condition as when rented. If you rent a child safety seat, you must inspect and install the child seat into the vehicle yourself. If you rent a navigational system, you should review the operational instructions before leaving the rental location.
8. Insurance; Handling Accidents/Incidents. You are responsible for all damage or loss you cause to others. You agree to provide automobile liability, collision and comprehensive insurance covering you, us, and the Vehicle. Where state law requires us to provide auto liability insurance, or if you have no auto liability insurance, we provide auto liability insurance (the “Policy”) that is excess to any other valid and collectable insurance whether primary, secondary, excess or contingent. The Policy provides bodily injury liability coverage and property damage liability coverage with limits no higher than minimum levels prescribed by the financial responsibility laws of the State whose laws apply to the loss. The Policy does not cover injury to you. You and we reject PIP, medical payments, no-fault and uninsured and under-insured motorist coverage to the extent permitted by law. To the extent such protection is imposed by operation of law, that protection will be for the minimum limits required by law. You must:
(a) report all damage to us and all accidents to us and the police as soon as you discover them and complete our incident report form; and
(b) provide us with a legible copy of any service of process, pleading, or notice of any kind related to an accident or other incident involving the Vehicle. Coverage under the Policy is void if you give the Vehicle to an unauthorized driver or otherwise materially breach this Agreement; or if you fail to cooperate in a loss investigation or to file a timely and accurate incident report.
9. Payment; Charges. You permit us to reserve against your payment card (“Reserve”) or take a cash deposit (“Deposit”) at the time of rental a reasonable amount in addition to the estimated charges. We may use the Reserve or Deposit to pay all Charges, but will not use the Reserve or Deposit to pay for damage to the Vehicle for which you may be responsible unless you agree separately to allow it after the amount of damage is determined. We will authorize the release of any excess Reserve or refund any excess Deposit after the completion of your rental. Your payment card issuer’s rules will apply to your account being credited for the excess and it may not be immediately released by your card issuer. You will pay us at or before the conclusion of this rental or on-demand all Charges, including:
(a) time and mileage for the Rental Period, or a mileage charge based on our experience if the odometer is tampered with;
(b) optional products and services you purchased including fees for additional drivers;
(c) fuel and a refueling fee, if you return the Vehicle with less fuel than when rented (unless you purchase a prepaid fuel option);
(d) government-imposed taxes, fees, and surcharges;
(e) all expenses we incur locating and recovering the Vehicle if you fail to return it or if we repossess it under the terms of this Agreement;
(f) all costs including pre- and post-judgment attorney fees we incur collecting payment from you or otherwise enforcing or defending our rights under this Agreement;
(g) a 2% per month late payment fee, or the maximum amount allowed by law, on all amounts past due;
(h) $50, or the maximum amount permitted by law, if you pay us with a check returned unpaid;
(i) a reasonable fee to clean the Vehicle if returned substantially less clean than when rented or if the Vehicle contains evidence of smoking;
(j) towing, storage charges, forfeitures, court costs, penalties, and all other costs we incur resulting from your use of the Vehicle;
(k) a reasonable fee if you lose the keys or toll transponder to the Vehicle;
(l) replacement cost of lost or damaged parts and supplies used in Optional Equipment;
(m) a reasonable fee if a navigational system that you rented is lost, stolen or otherwise rendered unusable during the rental; and
(n) a surcharge if you return the Vehicle to a location other than the location where you rented the Vehicle or if you return it after the date and time due (“Due-In Date”). If you return the Vehicle earlier or later than the due date, a different or higher rate may apply, which may be substantially higher than the rates for the initially agreed rental period if a special or promotional rate is applied to the initially agreed rental period. All Charges are subject to a final audit. If errors are found, you authorize us to correct the Charges with your payment card issuer.
10. Responsibility for Tolls, Traffic Violations, and Other Charges. You are liable for all tolls (“Tolls”) and parking citations, photo enforcement fees, fines for toll evasion, and other fines, fees, and penalties (each a “Violation”) assessed against you, us or the Vehicle during the Rental Period. Suppose we are notified by charging authorities that we may be responsible for payment of a Toll or Violation. In that case, you agree that we or a processing firm (“Processor”) may, in our sole discretion and without prior notice to you, pay the Toll or Violation plus applicable taxes on your behalf directly to the appropriate authority. If we or a Processor elect to pay a Toll or Violation, you may not be able to challenge the validity of the Toll or Violation before the charging authority. We or the Processor will charge you the face value of the Toll or Violation and any taxes, plus an administrative fee per Toll and Violation. If we or a Processor, in our sole discretion, elect to transfer liability for a Toll or Violation assessed against the Vehicle during the Rental Period to you personally, we or the Processor will charge you an administrative fee per Toll or Violation. You authorize us to release your rental and payment card information to the charging authorities and the Processor for processing and billing purposes. If we or the Processor pay a Toll or Violation, you authorize us and the Processor to charge all payments and administrative fees to the payment card you used in connection with this Agreement. Certain toll roads do not accept cash. To avoid toll violations and associated fines, fees, and taxes (and our administrative fees), you must pay all tolls with a personal transponder that is accepted on the road; use only cash lanes and pay cash; plan a route to avoid tolls; or consult local authorities for other payment methods.
11. Personal Information; Communications. You agree that we may disclose personally. Identifiable information about you to law enforcement agencies or other third parties in connection with the enforcement of our rights under this Agreement and for other legitimate purposes. Questions regarding privacy should be directed to the location where you rented the Vehicle. To service your account or recover the amounts you owe, you agree that we or our assignee may contact you by calling or sending text messages or emails to any email address or telephone number you provide us, including wireless telephone numbers, which could result in additional charges to you. You represent that you are either the owner or primary user of the number(s) and email address you provided. Methods of contact may include pre-recorded/ artificial voice messages and/or the use of an automatic dialling device. You may revoke your consent to this contact or these types of communication at any time by contacting us in writing at the address on the Rental Agreement.
12. Telematics Notice. The Vehicle may be equipped with global positioning satellite (GPS) technology another telematics system, and/or an event data recorder (EDR). You acknowledge and authorize that your use of this Vehicle may be remotely monitored by us or on behalf of us through such systems to the extent permitted by law. This remote monitoring may include a collection of Vehicle data, such as location, odometer, oil life, fuel level, tyre pressure, battery state of charge, diagnostic trouble codes, and other elements necessary. To the extent permitted by law, we may disable the Vehicle when we deem necessary, including if you breach this Agreement. These systems may use cellular communications, and you should have no expectation of privacy related to your use of this Vehicle. You agree to inform all drivers and passengers of the Vehicle of the terms of this section, and that you have authorized release of information collected by GPS or other telematics system or EDR. We are not responsible for the operability of any telematics navigational or other system included with the Vehicle. To the extent permitted by law, you agree to indemnify, defend and hold us harmless from any damage to persons or property caused by failure of the GPS or other telematics system or EDR to operate properly, or otherwise arising from the use of the GPS or other telematics system or EDR.
13. Personal Property. We are not responsible for loss of or damage to personal property that was left with us or carried in or on the Vehicle. If you fail to claim property left in the Vehicle for more than 30 days, we may dispose of that property as we choose. To the extent permitted by law, You waive all claims against us, our agents and employees for loss of or damage to the personal property of you or another person, which we received, handled, or stored, or which was left or carried in or on the Vehicle or in any service vehicle or our offices, whether or not the loss of damage was caused by our negligence or was otherwise our responsibility. The Vehicle may be equipped with an infotainment system that permits you to pair your own mobile devices, and which may download your personal contacts, communications, location or other digital data. You should wipe all personal information from the Vehicle’s systems before returning it.
14. Miscellaneous. No term of this Agreement can be waived or modified except by a writing that we have signed. This Agreement constitutes the entire agreement between you and us. All prior representations and agreements between you and us regarding this rental are void. A waiver by us of any breach of this Agreement is not a waiver of any additional breach or waiver of the performance of your obligations under this Agreement. Our acceptance of payment from you or our failure, refusal or neglect to exercise any of our rights under this Agreement does not constitute a waiver of any other provision of this Agreement. To the extent permitted by law:
(a) you waive all recourse against us for any criminal reports or prosecutions that we take against you that arise out of your breach of this Agreement; and
(b) you release us from all liability for consequential, special or punitive damages in connection with this rental or the reservation of a vehicle. If any provision of this Agreement is deemed void or unenforceable, the remaining provisions are valid and enforceable.
Please review the details below:
DEPOSIT REFUNDS TAKE 7-14 BUSINESS DAYS
Missing Key Tag: $50 Returned Without Fuel: $65 Returned Dirty: $45 Returned Outside Scheduled Return Time: $60 Smoking Violation: $250 Scratch on Vehicle or Body Parts Removal / Interior Damage: $350 Refusal to Return Vehicle to Office: $185 Rental Cancellation Fee: $65 charges per miles $1.25 (Outside Texas)
ALL VEHICLES ARE NOT ALLOWED OUTSIDE TEXAS WITHOUT WRITTEN AUTHORIZATION
Note it is your duty to VISIT: https://www.exnuellllc.com/terms.html